Shipping Policy

At EclatMaison, we aim to make every order experience simple, secure, and reliable. Please review the shipping information below before placing your order.

1. Processing Time

Orders are typically processed within 2–5 business days after payment confirmation.

During sales, holidays, or periods of high order volume, processing may take slightly longer. If there is a significant delay, we will notify you using the contact information provided with your order.

2. Shipping Time

Estimated delivery times depend on the destination and shipping method selected at checkout.

Typical delivery time:

• United States: 5–12 business days
• Canada: 7–15 business days
• Australia: 7–15 business days
• Europe: 5–15 business days
• Other supported destinations: 7–20 business days

Please note that these are estimated delivery times, not guaranteed delivery dates.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer promotional free shipping on selected products, destinations, or orders.

4. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take 1–5 business days to become active after the shipment is dispatched.

5. Delays

Delivery may occasionally be delayed due to circumstances outside our control, including:

• Customs processing
• Weather conditions
• Carrier delays
• Public holidays
• Incorrect or incomplete delivery information
• Unexpected international shipping disruptions

We appreciate your patience in such circumstances.

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other applicable charges may be imposed by the destination country.

Unless otherwise stated at checkout, the customer is responsible for any customs duties, import taxes, or similar charges imposed by their country.

EclatMaison is not responsible for delays caused by customs.

7. Incorrect Address

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply for reshipment.

8. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant details.

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

For damaged items, please keep the original packaging and provide photographs when requested.

9. Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team through the contact information provided on our website.

EclatMaison

Thank you for shopping with us.